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Order Update

Due to the current COVID-19 pandemic, we are experiencing a high volume of calls and orders for urgent fuel oil deliveries.

We are asking all our customers to not state their deliveries are urgent unless absolutely necessary.

If you are a home heating oil customer, we are trying our up most to prioritise the elderly and the vulnerable, however with a great deal of customers stating their orders are also emergencies it is proving difficult. We have had a number of customers inform us that they need an urgent delivery, when delivering we are seeing that customers already have over half a tank of heating oil remaining. We understand and appreciate your concerns but ask all customers to be considerate at this time.

It is also a priority for us to ensure that our drivers are avoiding as much contact with customers. Please inform our team via phone call on 01473 825161 if you are self-isolating and please do not greet the driver upon delivery. The driver will place a delivery ticket through your letterbox.

Our office staff and drivers are working hard to deliver a great service; however phone calls and deliveries may be slightly delayed. We are sorry for any inconvenience this may cause, however please leave a message and one of the team will get back to you as soon as possible.

We will do our upmost to prioritise delivery to the most vulnerable, perhaps your neighbours or friends, more specifically;

• The elderly
• Those with pre-existing health conditions
• Families with babies and children

If you are a vulnerable person, or enquiring on behalf of one, please can you inform our sales advisors on 01473 825 161 or alternatively contact us via email on fuelsales@ukayfuels.co.uk

If you are a commercial customer, we continue to provide you with the upmost efficient service. If you wish to discuss further please contact 01376 574 650.

The health, safety and wellbeing of our customers and staff is our upmost priority and we appreciate your cooperation and support throughout this unprecedented difficult time for us all.

We thank you for your understanding in this matter.

Kind Regards,

Antonio Iameo CEO

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